# Unable to chat with the published crew and getting error: Sorry, I'm having trouble answering your question. Please try again later

**URL:** <https://community.crewai.com/t/unable-to-chat-with-the-published-crew-and-getting-error-sorry-im-having-trouble-answering-your-question-please-try-again-later/6998>\
**Category:** CrewAI Community Support\
**Tags:** agent, crewai\
**Created:** [September 1, 2025, 12:22pm UTC](https://community.crewai.com/t/unable-to-chat-with-the-published-crew-and-getting-error-sorry-im-having-trouble-answering-your-question-please-try-again-later/6998 "2025-09-01T12:22:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Lousyrich](https://sea1.discourse-cdn.com/flex025/user_avatar/community.crewai.com/lousyrich/32/4358_2.png) [@Lousyrich](https://community.crewai.com/u/Lousyrich)\
**Post date:** [September 1, 2025, 12:22pm UTC](https://community.crewai.com/t/unable-to-chat-with-the-published-crew-and-getting-error-sorry-im-having-trouble-answering-your-question-please-try-again-later/6998/1 "2025-09-01T12:22:52Z")

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I have created a crew using crew studio. It is working fine in crew studio. I published the same and during testing in the automation it is also working fine. But as soon as I Publish the link and share with someone and. User try to interact with the crew with the link available for public it throws an error. Not sure how to solve this issue since everything is working. In the setting and troubleshooting mode.

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**Author:** ![Tony\_Wood](https://sea1.discourse-cdn.com/flex025/user_avatar/community.crewai.com/tony_wood/32/1876_2.png) [@Tony\_Wood](https://community.crewai.com/u/Tony_Wood)\
**Post date:** [September 1, 2025, 3:48pm UTC](https://community.crewai.com/t/unable-to-chat-with-the-published-crew-and-getting-error-sorry-im-having-trouble-answering-your-question-please-try-again-later/6998/2 "2025-09-01T15:48:50Z")

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Hi and welcome to the community  
This sounds like it could be a bug and not a restriction on public uage. Report here and find out [GitHub · Where software is built](https://github.com/crewAIInc/crewAI/issues)