# Unable to Login/Signup using the crewai login or signup

**URL:** <https://community.crewai.com/t/unable-to-login-signup-using-the-crewai-login-or-signup/6999>\
**Category:** CrewAI Community Support\
**Tags:** task, crewai, enterprise\
**Created:** [September 1, 2025, 4:44pm UTC](https://community.crewai.com/t/unable-to-login-signup-using-the-crewai-login-or-signup/6999 "2025-09-01T16:44:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![aborigi](https://avatars.discourse-cdn.com/v4/letter/a/5e9695/32.png) [@aborigi](https://community.crewai.com/u/aborigi)\
**Post date:** [September 1, 2025, 4:44pm UTC](https://community.crewai.com/t/unable-to-login-signup-using-the-crewai-login-or-signup/6999/1 "2025-09-01T16:44:13Z")

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I have tried crewai login / crewai signup, but unable to authenticate the crewai cloud enterprise and getting below content using CLI:  
Navigate to: [https://crewai.us.auth0.com/activate?user\_code=WPNT-DFZP](https://crewai.us.auth0.com/activate?user_code=WPNT-DFZP)

1. Enter the following code: WPNT-DFZP  
Authentication failed. Verify access to the tool repository, or try `crewai login`.

May I know how I can resolve this issue? Also, I have created multiple accounts (free plan) and am trying to access via CLI, and I am getting the wrong password.

Where I created the accounts directly using crewai enterprise login webpage, it seems enterprise cloud and CLI native prod, they are not in sync!

Can you address this issue, and how can I resolve it to deploy my local CLI project to the cloud for tracing and checking all other metrics online, or if there is a way I can get the performance/ cost metrics directly using the CLI process, lemme know how I can achieve this task?

Thank you in advance!

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**Author:** ![Tony\_Wood](https://sea1.discourse-cdn.com/flex025/user_avatar/community.crewai.com/tony_wood/32/1876_2.png) [@Tony\_Wood](https://community.crewai.com/u/Tony_Wood)\
**Post date:** [September 1, 2025, 4:58pm UTC](https://community.crewai.com/t/unable-to-login-signup-using-the-crewai-login-or-signup/6999/2 "2025-09-01T16:58:11Z")

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Hi and welcome to the community.

I just tried this in one of my servers and it works on the signup. So this would point to a version or some kind of other issue.

Take a read here if you are running the latest version of CrewAI

> **[Deploy Crew - CrewAI](https://docs.crewai.com/en/enterprise/guides/deploy-crew)**
>
> Deploying a Crew on CrewAI Enterprise

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**Author:** ![aborigi](https://avatars.discourse-cdn.com/v4/letter/a/5e9695/32.png) [@aborigi](https://community.crewai.com/u/aborigi)\
**Post date:** [September 1, 2025, 5:15pm UTC](https://community.crewai.com/t/unable-to-login-signup-using-the-crewai-login-or-signup/6999/3 "2025-09-01T17:15:25Z")

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Thank you so much!  
I have checked the deploy crew page from crewai documentation. Still I am facing the same issue. May I know if I can trace or use any metrics like task success rate or other metrics directlty from CLI itself instead of cloud enterprise for verifying my crew signals and analytics part.

I appreciate for your huge response!