Telemetry.crewai.com

CrewAI Community Support
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HTTPSConnectionPool(host=‘telemetry.crewai.com’, port=4319): Max retries exceeded with url: /v1/traces (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x30bd95150>, ‘Connection to telemetry.crewai.com timed out. (connect timeout=30)’))

i am constantly getting this error and it gets stuck in the there thinking.

Issue: Delayed Flow Logging in Interactive Mode After Upgrading CrewAI from 0.114.0 to 0.159.0
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I’m encountering the same error even after attempting to disable telemetry as follows:

# Disable CrewAI Telemetry Only
os.environ['CREWAI_DISABLE_TELEMETRY'] = 'true'
# Disable All OpenTelemetry (Including CrewAI)
os.environ['OTEL_SDK_DISABLED'] = 'true'

The error still persists. Is anyone else experiencing this issue? Any suggestions for a fix?

4

I’m getting the exact same error since yesterday:

ERROR - HTTPSConnectionPool(host=‘telemetry.crewai. com’, port=4319): Max retries exceeded with url: /v1/traces (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x15fe472e0>, ‘Connection to telemetry.crewai. com timed out. (connect timeout=29.999999046325684)’))

This was supposed to be fixed back in March, but it’s happening again

See: Connection Timeout Error with telemetry.crewai.com · Issue #254 · crewAIInc/crewAI · GitHub

1 Like
5

I am also running into the same issue.

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2025-08-10 12:46:11,262 - 130807915476672 - telemetry.py-telemetry:51 - ERROR: HTTPSConnectionPool(host=‘telemetry.crewai.com’, port=4319): Max retries exceeded with url: /v1/traces (Caused by ConnectTimeoutError(<urllib3.connection.HTTPSConnection object at 0x76f807211b10>, ‘Connection to telemetry.crewai.com timed out. (connect timeout=30)’))

I’m getting this error, please can you consider these two topics

  1. how to avoid to connect external system

  2. Why is it happening? I did not define nothing to have this behaviour. Many times production envs don’t allow to communicate with external systems. Is it default configuration? Where in documentation is described

Tx in advance for any clarification

8

I’m seeing the same error. I stopped it by deleting the related code in the source, since setting environment variables didn’t work.

This is, at best, deceptive behavior enabling telemetry without any consent or warning. Many production environments don’t allow outbound connections, so this kind of default behavior can cause serious issues.

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To make it extra clear that you do not wish to send telemetry data, redundantly declare the following:

import os

# ⚠️ Use the string "true", not the boolean True
os.environ["OTEL_SDK_DISABLED"] = "true"
os.environ["CREWAI_DISABLE_TELEMETRY"] = "true"
os.environ["CREWAI_DISABLE_TRACKING"] = "true"
10

@rakshit_gupta,@balpreetspankaj ,@Roberto which version of crewai are you using ?

Mine is 0.114.0

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I have updated to the latest version of crewai 0.157.0 and so far I am not getting the OpenTelemetry error